Terms of service

Terms of Service

Welcome to I-Magik. By accessing our website, submitting a quote request, placing an order, paying a deposit, or purchasing any product or service from us, you agree to the following Terms of Service.

Please read these terms carefully before using our website or confirming a custom order.

1. Overview

I-Magik creates custom realistic animal head masks, paws, bodysuits, tails, and related costume pieces. Many of our products are made to order based on customer-provided reference images, design details, measurements, color preferences, and customization requests.

Because our products are custom-made, our order process, production timeline, refund policy, and shipping terms may differ from standard ready-to-ship online products.

By using this website or placing an order, you confirm that you understand and agree to these terms.

2. Custom Orders & Quote Requests

Submitting a quote request does not create a confirmed order.

A custom order is only confirmed after we review your request, provide a custom quote, and you pay the required deposit.

Quotes are based on the information provided by the customer, including but not limited to:

Animal type
Reference images
Fur colors and markings
Head, paws, bodysuit, tail, or full set requirements
Size and measurement details
Design complexity
Special features
Shipping destination

If your design requirements change after the quote is issued, the final price may also change.

3. Pricing

Prices shown on our website are starting prices or estimated price guides only.

Final pricing depends on the complexity of the project, materials required, fur type, size, pattern details, structure, customization level, and production requirements.

We reserve the right to adjust pricing before an order is confirmed.

Once a custom quote is accepted and the deposit is paid, the agreed project price will apply unless the customer requests additional changes, upgrades, or design modifications.

4. Deposit & Payment Terms

A 50% deposit is required before we begin production on any custom order.

The deposit reserves your production slot and allows us to begin sourcing materials, planning the structure, matching faux fur, preparing patterns, and starting custom work.

The remaining 50% balance must be paid in full before the finished item is shipped.

Orders will not be shipped until the final balance is fully paid.

By paying the deposit, you confirm that you have read, understood, and agreed to our custom order terms, refund policy, production timeline, and shipping policy.

5. Non-Refundable Deposit

Once the 50% deposit has been paid, it is non-refundable.

This is because custom materials, faux fur, planning work, pattern preparation, and production time are arranged specifically for your order.

Custom-made pieces are created for one customer and one design, and usually cannot be resold as standard products.

6. Cancellations

If you cancel your custom order after paying the deposit, the deposit will not be refunded.

If significant work has already begun, or if special materials have already been purchased, additional fees may apply if the customer requests major design changes.

We reserve the right to cancel an order if:

The customer provides false or incomplete information
The requested design violates our policies
The customer fails to respond within a reasonable time
The customer refuses to pay the remaining balance
The project becomes impossible to complete due to unavailable materials or technical limitations

If we cancel an order before production begins, we may issue a partial or full refund depending on the situation.

7. Production Timeline

Most custom projects take approximately 6–10 weeks to complete after the deposit has been paid and all design details have been confirmed.

Complex designs, full sets, detailed markings, special faux fur matching, large wearable pieces, or high-order volume may require additional time.

Production timelines are estimates, not guaranteed delivery dates.

Delays may occur due to material sourcing, design complexity, production queue, holidays, unexpected technical issues, or shipping limitations.

8. Customer Responsibilities

Customers are responsible for providing accurate and complete information, including:

Reference images
Animal style
Color and marking details
Size requirements
Measurements
Shipping address
Contact email
Special customization requests

We are not responsible for errors caused by incorrect or incomplete information provided by the customer.

Please carefully review all details before confirming your order.

9. Reference Images & Design Rights

Customers must only submit reference images, character designs, photos, or artwork they own or have permission to use.

By submitting reference materials, you confirm that you have the right to use them for custom production.

I-Magik is not responsible for disputes related to unauthorized use of third-party artwork, characters, photos, designs, or intellectual property.

We reserve the right to refuse any design that may infringe on another person’s rights.

10. Custom Design Accuracy

We do our best to match your reference image, requested colors, markings, animal style, shape, and overall design.

However, because each item is handmade, slight differences may occur in color, fur texture, markings, shape, symmetry, and final appearance.

Screen colors, lighting, material availability, and faux fur texture may also affect the final look.

Handmade variation is part of the custom production process and is not considered a defect.

11. Design Changes

Small design adjustments may be accepted before production begins.

Once production has started, major changes may not be possible or may require an additional fee.

This includes changes to:

Animal type
Fur color
Markings
Head shape
Eye style
Ear shape
Size
Bodysuit design
Tail style
Paw shape
Special accessories

Please make sure your design details are correct before production begins.

12. Final Photos Before Shipping

Before shipping, we will send final photos of your completed custom piece for review.

This allows you to check the overall appearance, colors, details, and finish before shipment.

Reasonable minor adjustments may be discussed if possible.

Once final approval is given and the remaining balance is paid, the item will be prepared for shipment.

13. Shipping

Production time is separate from shipping time.

Shipping times vary depending on destination, carrier, customs processing, package size, and local delivery conditions.

Customers are responsible for providing a complete and accurate shipping address.

I-Magik is not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

International customers are responsible for customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

14. Returns & Refunds

Custom-made items are not eligible for standard returns or refunds unless they arrive damaged, faulty, or significantly different from the confirmed design details.

For hygiene reasons, wearable custom items cannot be returned once worn, tried on, used, or altered.

Eligible pre-made items may be returned within 14 days of delivery if they are unused, unworn, undamaged, and in original condition.

Please refer to our Refund Policy for full details.

15. Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

You must provide clear photos or videos showing the issue, including packaging photos if the item was damaged during shipping.

Depending on the situation, we may offer repair guidance, a repair service, replacement parts, partial refund, replacement, or another appropriate solution.

16. Product Use & Safety

Our products are designed for costume, display, performance, photography, creative, and entertainment purposes.

Customers are responsible for using the product safely and appropriately.

Please use caution when wearing any head mask, bodysuit, paws, tail, or costume piece, especially in hot weather, crowded spaces, long events, or low-visibility environments.

We are not responsible for injury, discomfort, overheating, misuse, accidents, or damage caused by improper use.

17. Care & Maintenance

Customers are responsible for properly caring for their custom pieces after delivery.

Faux fur items may require gentle brushing, careful storage, spot cleaning, and protection from moisture, heat, dirt, and rough handling.

Damage caused by misuse, improper cleaning, poor storage, excessive force, pets, water damage, heat exposure, or unauthorized alteration is not covered.

18. Prohibited Requests

We reserve the right to refuse custom requests that include adult, explicit, hateful, illegal, dangerous, abusive, or inappropriate content.

We may also refuse projects that we believe are unsafe, technically unsuitable, or outside the scope of what we can create.

19. Website Content

All content on this website, including text, images, designs, graphics, logos, product descriptions, and layout, belongs to I-Magik or is used with permission.

You may not copy, reproduce, distribute, modify, or use our website content without written permission.

20. Privacy

We respect your privacy.

Customer information, reference images, custom design details, and personal data will not be shared publicly without permission.

If we would like to share photos of your finished piece on our website or social media, we will ask for your approval first.

Please refer to our Privacy Policy for more information.

21. Limitation of Liability

To the fullest extent permitted by law, I-Magik shall not be liable for indirect, incidental, special, or consequential damages related to the use of our products, website, services, or shipping process.

Our maximum liability for any order will not exceed the amount paid by the customer for that specific order.

22. Changes to These Terms

We may update or change these Terms of Service at any time.

Updates will be posted on this page.

By continuing to use our website or services after changes are posted, you agree to the updated terms.

23. Contact Information

If you have any questions about these Terms of Service, your custom order, production process, payment terms, or shipping details, please contact us through our website or customer support email.

Quick Takeaway

By using our website, submitting a quote request, paying a deposit, or placing an order, you agree that:

Custom pieces are made to order.
A 50% deposit is required before production begins.
Deposits are non-refundable once paid.
The remaining balance must be paid before shipping.
Production timelines are estimates, not guaranteed delivery dates.
Custom-made wearable items cannot be returned once used or worn.
Customers must provide accurate reference images, design details, measurements, and shipping information.
Final photos will be sent before shipment.