Shipping policy

Shipping Policy

At I-Magik, our products are custom-made and crafted with care. Because each realistic animal head mask, paw set, bodysuit, tail, or costume piece is made according to your reference images, design details, size requirements, and custom specifications, our shipping process is different from standard ready-to-ship products.

Please read our shipping policy carefully before placing or confirming your custom order.

Custom Production Time

All custom orders require production time before shipping.

Most custom animal head masks and costume pieces take approximately 6–10 weeks to complete after the 50% deposit has been paid and all design details have been confirmed.

More complex designs, full sets, detailed markings, special faux fur matching, custom sizing, or large wearable pieces may require additional production time.

Production time is separate from shipping time.

Estimated production timelines are provided as a guide and are not guaranteed delivery dates.

Final Payment Before Shipping

Before your custom piece is shipped, the remaining 50% balance must be paid in full.

We will send final photos of your completed piece before shipment so you can review the finished work.

Once the final balance has been paid, your order will be prepared for shipping.

Orders will not be shipped until the final balance is fully paid.

Shipping Time

Shipping time depends on your location, package size, shipping method, customs processing, and local delivery conditions.

Estimated shipping times:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 8–18 business days
European Union: 10–20 business days
Australia & New Zealand: 10–20 business days
Other international locations: 12–30 business days

Please note that these are estimated delivery times only. Delays may occur due to customs inspections, weather, holidays, carrier delays, or local delivery issues.

International Shipping

We offer international shipping to many countries and regions.

Shipping costs will depend on the destination country, package size, package weight, and shipping method.

For large custom pieces such as animal head masks, bodysuits, or full sets, shipping fees may be higher due to the size and protective packaging required.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

These fees are not included in our product price or shipping cost unless clearly stated.

I-Magik is not responsible for delays caused by customs processing or unpaid customs fees.

Tracking Information

Once your order has been shipped, we will provide tracking information by email.

Please allow some time for tracking updates to appear after the package has been handed over to the carrier.

If tracking has not updated for several days, this does not always mean the package is lost. Some international shipments may have slower tracking updates while in transit or during customs processing.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your shipping address before final payment and shipment.

I-Magik is not responsible for packages delayed, returned, or lost due to incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned because of an incorrect address or failed delivery attempt, the customer may be responsible for additional reshipping costs.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is handled by the carrier.

We are not responsible for delays caused by the carrier, customs, weather, holidays, or local delivery issues.

If your package appears to be lost or significantly delayed, please contact us and we will help you check the tracking status and work with the carrier when possible.

I-Magik is not responsible for stolen packages after tracking shows the package has been delivered.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide clear photos or videos of:

The damaged item
The outer packaging
The inner packaging
The shipping label
The affected area of the product

Depending on the situation, we may offer repair guidance, a repair service, replacement parts, partial compensation, or other appropriate support.

Protective Packaging

Custom animal heads, masks, paws, tails, bodysuits, and costume pieces are carefully packed to help protect their shape and details during shipping.

However, some minor compression may occur during transit. In most cases, faux fur can be gently brushed or reshaped after unpacking.

If your piece needs special care after delivery, please contact us and we can provide care instructions.

Pre-Made Items

If we offer pre-made or ready-to-ship items, they will usually ship faster than custom commissions.

Estimated processing time for pre-made items is usually 3–7 business days before shipment.

Pre-made items and custom-made items may ship separately if they are ordered together.

Quick Takeaway

Custom production usually takes 6–10 weeks after deposit and design confirmation.
Production time is separate from shipping time.
The remaining 50% balance must be paid before shipping.
Final photos will be sent before shipment.
Shipping time depends on destination, carrier, customs, and package size.
Customers are responsible for customs duties, import taxes, and correct shipping information.
Tracking information will be provided after shipment.
Damaged items must be reported within 7 days of delivery.